Operations Management • Operations Executive • Director • Vice President • IT Management

PROFILE

Proven ability to facilitate corporate success and growth through effective leadership of administrative, business, and technology operations. Special expertise in strategic and operational planning, process improvement, risk management, and change management. Consistent record of reducing costs and increasing profitability. Adept at coordinating IT functions, negotiating agreements, and managing budgets. Superior problem solving, resource management, and organizational improvement skills.

Areas of Expertise

Operations Management • Technology Management • Strategic Planning • Process Optimization • Leadership • Change Management • Organizational Improvement • Negotiations • Budget/Cost Control • Team Building • Employee Development • Risk Management • Solution Development • Project Management • Automation

PROFESSIONAL EXPERIENCE

2010 to Present

CATHOLIC HEALTHCARE WEST MEDICAL FOUNDATION, Sacramento, CA

Practice Manager, Clinic Operations

Under the direction of the Area Director, provide general management and oversight to all business and human resource functions of clinic operations. Provide leadership, direction, and support to 40 full-time employees and 20 providers. Oversee clinic operations for 10 specialty clinics including, patient services/support, procurement, Human Resources, financial budgets, facility management, physician on-boarding/support, and application of organizational standards. Perform data analyses, forecasting, and metric reporting. Carry out analyses, strategic planning, budget control, financial planning, and staff scheduling. Ensure compliance with organizational and regulatory requirements.

Selected Accomplishments:

On-boarded new Thoracic surgeon and Neurosurgeon with existing practices. Provided staff/office support, coordinated record retrieval, conversion, and retention strategies, developed new patient/surgical office and scheduling processes, directed system accesses, and facility readiness.
Provide a framework for employees to accomplish the organizations mission including autonomy, skills mastery, and purpose: outcome included fewer patient complaints, lower employee turnover, and a more positive working environment: measured using semi-annual Developing Organizational Capacity surveys.
Strategically staff-up departments based on current organizational needs and future trends/goals using screening techniques to qualify and identify the right candidate for specific positions.
Increase productivity though balancing workloads, establishing priorities, developing metrics, setting performance standards and expectations: measured by visit/service metrics and task completion.
Improve departmental efficiency though process and system evaluation, staffing pattern analysis, and establishing roles and responsibilities.
Use clinical performance metrics and benchmarking tools to ensure clinic operation performances were meeting organizational goals and expectations: outcome resulted in meeting fiscal year budget.
Worked with Clinical Application Support specialists during roll-out of new electronic healthcare record system upgrade.
Oversee and manage elevated customer service related issues.

2002 to 2010

NATIONAL HEALTH FOUNDATION, Los Angeles CA

Vice President, Information Technology & Administration

Member of senior management team at major non-profit organization. Carry out analyses, strategic planning, policy development, budget control, financial planning, and staff scheduling. Oversee web applications, databases, software, hardware, networking, IT services/support, procurement, Human Resources, payroll, benefits, insurance, and administrative operations. Perform data analyses and reporting. Ensure compliance with organizational and regulatory requirements. Supervise staff of 4.

Selected Accomplishments:

Established and led new IT department to support on-going programs while developing new focus on data collection, capacity building, and web-based application utilization to create more stable IT systems.
Created IT strategy linking organizational mission, 3-year outlook, and IT staff objectives.
Reduced turnover from 70% to zero by bringing on motivated, technically-competent individuals.
Played major role in increasing profits $2.2M by assisting with design of new strategic plan and milestones.
Reduced payroll and 401k errors by implementing new, integrated cross-platform system that allowed for retirement of 3 out-dated legacy systems. Additionally reduced liability issues.
Introduced corporate policies and procedures that improved productivity organization-wide.
Achieved major savings and improved efficiency by bringing HR functions in-house and implementing custom SQL-based HRIS system.
Built company to 100% compliance with all established federal and state standards. Passed all outside audits by Deloitte and Moss/Adams. Updated documentation, controls, and procedures.
Dramatically increased productivity by upgrading servers, PCs, and backup systems. Implemented VMware and offsite remote storage.

1996 to 2002

UNIVERSITY OF CALIFORNIA, Los Angeles CA

Senior Administrative Analyst, School of Public Policy and Social Research, Advanced Policy Institute

Oversaw all office administration and fiscal management for large academic program. Coordinated meetings, training sessions, and conferences. Carried out facilities and logistics planning. Prepared budgets and presentations. Conducted seminars. Supervised staff of 10.

Selected Accomplishments:

Effectively administered budgets of up to $1M with 100% accuracy.
Arranged average of 3 major meetings and events per year.
Played highly visible role in success of startup Institute.

1992 to 1996

BARRIO ACTION GROUP, Los Angeles CA

Accountant / Instructor

Created and managed entire curriculum for non-profit organization specializing in educating troubled youths. Instructed classes. Designed computer lab. Trained and supervised up to 25 employees and volunteers.

Selected Accomplishments:

Created curriculum encompassing computer studies and mathematics.
Took over accounting role and managed all grants and private funding, expenditures, and budgets.

CONSULTING EXPERIENCE

1994 to 1998

DEE'S HOME PC'S, Los Angeles CA

Owner / General Manager / Senior Consultant

Established and managed computer services company, providing systems consulting, repairs, and training. Carried out diagnosis of technical issues. Designed and installed new systems.

Selected Accomplishments:

Provided system design, maintenance, and repair for Lost Angeles Unified School District. Implemented all computers and networks for 20 Independent Study Centers.

MILITARY EXPERIENCE

1985 to 1991

UNITED STATES MARINE CORPS, US / Overseas

Tactical Data Communications Technician

Selected Accomplishments:

Earned Meritorious Commendation for Outstanding Performance, 2 Unit Citations, and 5 other outstanding performance awards.

EDUCATION

Masters of Business Administration, University of Wisconsin, Eau Claire, WI (expected 2012)

BS in Business Management, University of Phoenix, Phoenix, AZ

PROFESSIONAL DEVELOPMENT

Purchasing & Accounts Payable Systems, Conflict Management, Supervisory Skills, Team Building, Risk Assessment, Internal Controls & Business Processes, Performance Appraisals, Building Emotional Intelligence Taking Corrective Action

PROFESSIONAL AFFILIATIONS

Association of Professionals in Business Management (Current)
Sacramento Area Regional Technology Alliance (Current)
Nonprofit Technology Network(2008 - 2011)
American College of Healthcare Executives (2007 - 2010)
Professionals in Human Resources Association (Board Member, 2006 - 2010)
California Chamber of Commerce (2004 - 2010)
National Realtor Association (2000 - 2010)
California Realtor Association (2000 - 2010)
Southland Regional Association of Realtors (2000 - 2010)

TECHNICAL SKILLS

Windows, Windows Server, MS Office, Publisher, Access, Visio, Visual Studio, C#, Visual Basic, .NET, Dreamweaver, Telerik, MS SQL, SQL Server, SQL Enterprise Manager, SQL Query Analyzer, Photoshop, Indesign, Illustrator, VMware, MozyPro, AllScripts, Flowcast (IDX)